Privacy Policy

Last updated: July 27, 2026

1. Overview

FinnAI ("Finn", "we", "us") provides an AI sales co-pilot that assists sales representatives during live meetings. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using Finn - including our browser extension and web application - you agree to the practices described here.

2. Information we collect

Account data: name, work email, company, and billing details when you sign up for a paid plan.
Call content: when Finn is active on a meeting, we process audio and transcripts in real time to detect objections and surface suggested responses. Retention of call content is controlled by your workspace settings.
Knowledge base: documents you upload (decks, playbooks, pricing sheets) so Finn can ground its answers in your own material.
Usage data: log data, device and browser information, and feature interactions used to operate and improve the service.

3. How we use information

To provide the core service: transcription, objection detection, response suggestions, buying-intent analysis, and pre-call research.
To connect the integrations you authorize (CRM, calendar, communication tools) and keep them in sync.
To secure, maintain, and improve the product, and to provide customer support.

4. What we do not do

We do not sell your personal data.
We do not use your call content or uploaded documents to train third-party foundation models.
The other participants on a call are not shown Finn - it is a private overlay visible only to your representative.

We share data with vetted subprocessors that help us operate the service (cloud hosting, transcription, and AI inference providers), under contractual confidentiality and security obligations. A current list of subprocessors is available on request.

We may disclose information where required by law or to protect the rights and safety of our users.

6. Data retention

Account data is retained for the life of your account. Call content and transcripts are retained according to your workspace retention setting and deleted thereafter. You can request deletion of your data at any time.

7. Security

Data is encrypted in transit and at rest. Enterprise plans add SSO, audit logs, and role-based access controls. No method of transmission or storage is 100% secure, but we work continuously to protect your information.

8. Your rights

Depending on your location, you may have rights to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact privacy@finnai.io.

9. Changes to this policy

We may update this policy from time to time. Material changes will be communicated through the product or by email, and the "last updated" date above will be revised.

Questions about this policy? Contact us at privacy@finnai.io.